Runescape Moderator GuideEdit This Entity
- 1.0 - Introduction
- 2.0 - Player Moderators
- 3.0 - Forum Moderators
- 4.0 - JaGex Moderators
- 5.0 - Choosing Moderators
- 6.0 - Common Myths about Moderators
- 7.0 - Frequently Asked Questions
In any online game where there is player interaction, there will always be people trying to take advantage of others in various ways. Some of these ways may include trying various tactics to steal passwords, taking items from other players in a manner not agreed upon, or being verbally abusive. In June of 2004, RuneScape created a way to help take care of some of the problems which were occurring both in-game and on the RuneScape Official Forums.
What was the way to help take care of these problems? Player Moderators. A Player Moderator (usually called PMod or Player Moderator) is a regular player of RuneScape who has the ability to send priority abuse reports, and if the abusive player is being particularly bad, the Player Moderator has the ability to mute the player temporarily. JaGex does check all reports that Player Moderators send in to make sure they're not abusing their powers.
Player Moderator's Report Abuse interface.
How can you tell a Player Moderator apart from another player? The Player Moderator has a small silver crown next to their name. This crown was put in to make sure that it would be impossible to have a player impersonate a Player Moderator since they would not have the crown. JaGex staff have a similar feature to differentiate themselves from normal players. Players in the JaGex staff have a gold crown next to their name. Player Moderators are not JaGex staff since they have different crowns. The crown appears in private messages and in the normal text area below the main game play screen.
Player Moderator's silver crown in chat.
The RuneScape forums are a massive community base of over 1 million active users on a day-to-day basis. "How do JaGex Moderate it all?" - JaGex have recruited, and still are recruiting hundreds of Forum Moderators to watch over everyone's posts to make sure nothing vulgar or anything that could be a security risk is posted on the Forums.
Forum Moderators can lock threads. This would typically be used to cut short an inappropriate or offensive discussion. It can also be done at the request of a thread author – for example, if the thread was asking a question that has now been answered, or if their clan has created a new thread and the old one is no longer needed. Forum Moderators can also hide posts. Again, this would typically be necessary if the posts contained material that was inappropriate, offensive, gave away personal details, etc.
They can ‘escalate’ threads to bring them to the attention of staff members. This may be because the thread contains serious rulebreaking, or because it needs an answer that can only be given by an official member of staff, and so on. They can move threads from one forum to another, so if someone has accidentally put their thread in the wrong forum, an Forum Moderator can put it in the right one.
They can edit the title of any thread. This may be done at the request of the thread owner (e.g. to correct a typo), or it may be to remove offensive content from the title. Please note that Forum Moderators cannot edit the contents of other players’ posts, just the titles. Only JaGex staff members can edit the contents of any post.
And finally, Forum Moderators can mute people from the forums if necessary – for example, if a forum user is making posts that are severely offensive or disruptive. This isn’t a punishment for the muted player – it’s a way of protecting the rest of the community from anything else that they might have gone on to post.
Forum Moderators are champions of the Forum community and help JaGex staff to moderate the Forums on a day-to-day basis with over 1 million active Forum users. How can I tell who is a Forum Moderator and who's a regular player? Well, Forum Moderators have a small green crown next to their name when posting on the forums, similar to a Player and JaGex Moderators' gold and silver crowns. Forum Moderators also have a dark green post box background and underneath their Forum Avatar, it says "Forum Mod".
Forum Moderator's post.
A JaGex Moderator is someone who is actually employed by JaGex themselves and is working within the Cambridge headquarters in one of the many departments of the company. You are most likely to see a JaGex Staff Member from either the Community Management or Player Support department whilst in-game or on the Forums, but all JaGex staff can be seen in either place regardless of department. You can only be a JaGex Moderator if you actually work for JaGex, there is no other way to become one.
JaGex Moderators are ALWAYS called "Mod ___" with two exceptions being Andrew and Paul Gower which are called Andrew and Paul, but have gold crowns by their name in chat and on the Forums. This is because they are the founders of JaGex.
How can I tell who's a member of JaGex staff? JaGex staff are both Moderators of the Game and the Forums.
In-game, you can identify a JaGex staff member by their gold crown in the chat window when they speak - much like a Player Moderator's crown, but gold.
A JaGex Moderator with a gold crown, speaking to a Player Moderator with a silver crown in a Friends chat.
On the Forums, you can identify a JaGex staff member by similar means of that of a Forum Moderator; JaGex Moderators have a small gold crown next to their name inside their post box, they also have a golden post box background, and under their Forum Avatar, the words "JaGex Mod".
JaGex Moderator's post.
How JaGex chooses Player Moderators is rather obscure. They say on the official site that they do not pick those who ask customer support to become Player Moderators. The only real hints they give on who they pick are people who are nice, honest players, who report abuse they see, using the report abuse button but not abusing the report abuse button. They also say that posting helpful posts on the official forum might help the 'powers that be' choose you. If you are invited by JaGex to become a Player Moderator, you will have a message in your message center (on RuneScape.com). JaGex will NOT email you or ask you in game to become a Player Mod.
JaGex chooses Forum Moderators in a similar way to that of Player Moderators, however the recruitment of Forum Moderators is based more off Forum activity rather than in-game activity, but in-game activity still counts a little bit towards the invitation similar to how Forum activity has a little bit of an effect on the invitation to a Player Moderator. Forum Moderators are active users of the RuneScape Forums who make constructive, non-offensive or vulgar posts and make a good contribution to the Forum Community. If your receive a Forum Moderator invitation, you will receive a message in your Message Centre on RuneScape.com the same as with Player Moderator invitations. Note: JaGex will NOT email you or ask you in game to become a Forum Moderator.
See below to Are Player Mods JaGex Staff?
No, a Player Moderator can be any level.
No, Player Moderators can only mute people temporarily if they feel the abuse they are witnessing is particularly bad.
No, Player Moderators cannot have a JaGex Moderator to come and help you. You will have to read the RuneScape FAQ, in the Customer Support section of the RuneScape website.
A: See the above section on Choosing Player Moderators.
A: The crown next to someone's name is proof that the person is a Player Moderator or JaGex Moderator.
A: No, Player Moderators are not JaGex staff. JaGex staff gets paid, but Player Moderators are normal players volunteering to help report abuse.
A: No, Player Moderators do not get paid for moderating.
A: No, only customer support can help you in getting lost characters back.
A: No, that power lies with JaGex staff only.